So, there's this mindset I'm discovering in my new job. Administrators hear a lot of complaints, and in particular, they hear a lot of complaints about the stuff that they themselves are doing or about their own personalities or whatever. And the way that people deal with the criticism can sometimes be a kind of bunker mentality, to play defense, and to presume that no matter what they do, it's just never going to make people happy.
This mentality is not me. But I've been realizing that if I'm going to be working shoulder-to-shoulder with people in bunker mode, or even if I'm working on my own and have to talk with irate faculty/students/parents, I'm going to need a strategy that keeps me sane (optimistic, even) while still being able to work with people who are upset.
I've decided to use a page from the book of Annie Grace, who runs the 30-day Alcohol Experiment: to go with "curiosity". I think (hope?) that I can respond mentally to a rant with a kind of "this emotion/information is not what I expected. I wonder if there is information I am missing? Can I figure out the source of the fear/anger? What about this situation is really the key point to address?" I've found that going for curiosity keeps me from taking a conversation personally, and it helps me to focus on the topic at hand rather than about my own feelings or my own righteousness. Ironically, when I'm not trying to make myself feel better or justify my actions, I often end the conversation with both of us feeling better about a path forward.
All that is a lead-in to describing a set of "Governing Values" I've written for myself as a new Associate Dean. I have a personal set of such Governing Values; I keep this list in my planner and try to re-read them about once a week. I've been doing that for years. The dean list is new to me, and we'll see how well it stands up to the experiment of my first year in this position. At any rate, here goes:
Governing Values for Deputy Deaning
I am curious. This role is a fantastic opportunity for me to learn about myself, the college, and the many people here.
I am actively optimistic. I bring positive energy that helps all others do their best. I encourage the people I interact with, and cheer for their accomplishments.
I am respectful. I assume, as a default, that people are sincere and that they are capable. I respond in a timely way to concerns. I do not gossip or bad-mouth people.
I am consultative, and I use my position to be the voice of those who are not as easily heard.
These statements are not perfect reflections of the truth --- in particular, when I re-read the sentence "I do not gossip or bad-mouth people" I feel all guilty because actually, I do gossip and bad-mouth people. But I think they're good aspirations to have, and I hope that by keeping this list close by I can live more and more up to it.
Will this work? I dunno. I guess we'll all have to be curious about how well these values steer me through the year to come.